Contact Us
This page explains how to reach the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go for the things we cannot handle — such as a stuck withdrawal, a disputed bonus or gambling harm support. We are a research and comparison publisher covering new casinos not on GamStop, not an operator, so we hold no accounts, no balances and no player records.
The quickest route is the contact form on this page. Write to us in English, include the casino name and the date of whatever you are describing, and we will read it. We are based around UK readers and use UK date conventions (day/month/year) and pounds sterling throughout the site.
What to send us — and what we will do with it
| Reason for writing | What to include | What happens next |
|---|---|---|
| A factual correction to a review | Page name, the sentence you are querying, and a link or screenshot showing the correct terms | We re-check the operator's published terms and update or annotate the page |
| A new casino not on GamStop you think we have missed | Brand name, licensing details, accepted currencies and payment methods | Added to our research queue; inclusion is never automatic |
| A bonus or wagering term that does not match our page | The operator's current terms page and the date you read it | Verified against the source and corrected, with the check date shown |
| A complaint about an operator | Nothing — we cannot act on it | We point you to the operator's complaints route and its licensing body |
| Commercial or advertising enquiries | Company name, brand and the nature of the proposal | Reviewed separately from editorial; it cannot buy a ranking |
Please do not send us account passwords, full card numbers, copies of identity documents or bank statements. We do not need them, we cannot use them, and no legitimate publisher or casino will ask for them by email.
How we are funded, in plain terms
Non Gamstop Casinos may earn a commission when a reader opens an account through a link on this site. That is how the research is paid for. Commercial relationships do not decide our rankings, our editorial ratings or whether we publish a criticism of a brand. If you write to us about a site we link to, you get the same answer you would get about one we do not.
The brands readers ask about most
Most contact-form messages name one of the operators on our non GamStop casinos comparison. Three come up far more often than the rest, largely because their headline welcome offers are the largest, and large offers carry the heaviest conditions. Here is what we tell people who ask.
Betmica — the biggest headline number, so the most queries
Betmica sits top of our list on an editorial rating of 10.0, and it generates the most correspondence for a simple reason: the advertised Welcome Offer 570% up to £5,700 + 270 Free Spins is the largest figure on the page. The material conditions matter more than the number. A percentage match of that size is reached only by depositing a very large amount, wagering requirements apply to bonus funds and to winnings from the free spins, and maximum bet caps while a bonus is active are the single most common reason a balance gets voided. Read the bonus expiry date and the cashout cap before you opt in. Our limitation: a headline this large tells you almost nothing about the day-to-day experience, and readers should judge it on withdrawal handling and support responsiveness rather than the banner.
Kikibet — GBP-denominated offer, still worth checking at signup
Kikibet is rated 9.9 and is on this page because its advertised 350% up to 5,555 £ and 300 free spins is quoted in pounds, which matters for UK readers who would otherwise pay a currency conversion spread on every deposit and withdrawal. Confirm at registration that your account is actually opened in GBP — some sites display sterling but settle in another currency. Wagering applies to the match and to spin winnings, and game contribution varies, with slots typically counting far more than table games. Our limitation: a sterling display is not a guarantee of sterling settlement, and we ask readers who find a mismatch to tell us.
Betninja — a flat cash figure rather than a percentage
Betninja, also 9.9, earns its place for a different reason: £1,000 Bonus and 100 Free Spins to All New Players is a stated cash ceiling rather than a multiplier, which is easier to reason about before you deposit. You still need to check the minimum qualifying deposit, the wagering multiple, the per-spin value of the free spins and whether winnings from them are capped. Our limitation: "to all new players" is a marketing phrase, not an eligibility statement — country restrictions and duplicate-account rules still apply, and we cannot confirm eligibility for any individual reader.
The rest of the list at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Welcome bonus up to €1,000 +100 free spins | 9.9 |
| Zombillion | Welcome Pack 250% up to £4000 + 200 Free Spin | 9.7 |
| Smash Casino | 600% up to €10,000 Slots Welcome Package | 9.7 |
| Nightluck | €6,400 + 280 FS + 805% | 9.7 |
| CoinPoker | Claim 150% up to $2,000 | 9.5 |
| Rivo | Slots welcome package: 1000% up to €10,000 + 25% cashback | 9.5 |
| Daytonaspin | 255% up to £4500 + 255 Free Spin | 9.5 |
Offers quoted in euros or dollars will be converted at the operator's rate, and a conversion cost applies at both deposit and withdrawal. These are editorial ratings from our own research, not customer review scores, and offers change without notice — always read the current terms on the operator's own site.
Money questions we get asked before the casino ones
Reading our reviews costs nothing. The money side belongs entirely between you and the operator, and it is the area where we get the most contact-form traffic.
- Minimum deposits — set by each operator, and a bonus often has a higher qualifying minimum than the site's general floor. Check both figures.
- Debit cards — the most common UK method. Credit cards are not permitted for gambling by GB-licensed operators; offshore sites may take them, and your card issuer may still block or treat the transaction as a cash advance.
- Bank transfers — usually the slowest but the most traceable route, and often the one used for larger withdrawals.
- E-wallets — typically the fastest payouts once an account is verified. PayPal availability at casinos outside the GB-licensed market is limited and should never be assumed; check the cashier page before depositing.
- Prepaid vouchers — Paysafe-style vouchers are deposit-only at most sites, so you will need a second method for withdrawals.
- Cryptocurrency — offered by some offshore operators, with value that moves between deposit and cash-out. Treat it as a currency risk, not a payment convenience.
- Fees and conversion — operators may charge a withdrawal fee, and any non-GBP account adds a conversion spread each way.
- Timings and limits — processing times, daily and monthly withdrawal caps and pending periods differ by brand and by method. We cannot speed any of them up.
Every withdrawal is subject to KYC identity verification, and larger or unusual patterns can trigger source-of-funds checks. That is normal practice, not an accusation, but it is the most frequent cause of the delays readers write to us about.
What these sites actually offer, if you are asking before you sign up
The catalogues on the operators above generally break down into the same categories, though the specific titles and providers vary by brand and we do not publish counts we cannot verify:
- Slots — the bulk of most libraries, spanning low and high volatility. Published RTP figures are long-run averages and tell you nothing about a single session.
- Progressive jackpots — pooled prizes that can carry their own minimum-stake requirements.
- Table games — blackjack, roulette and baccarat in software form, usually contributing little or nothing towards wagering requirements.
- Live dealer rooms — streamed blackjack, roulette and baccarat with real croupiers, generally excluded from bonus play or heavily discounted.
- Mobile play — most of these brands run in a mobile browser rather than a dedicated app.
The sportsbook side of the same accounts
Several operators in this list run a sportsbook alongside the casino, often on a shared wallet so one balance covers both. It behaves differently from the casino: pre-match and in-play markets, accumulators, bet builders, cash-out and esports betting, with free bets rather than free spins as the usual incentive. Sports free bets normally carry minimum qualifying odds — 1.50 or 2.00 in decimal terms is typical — and the stake is not returned with the winnings. A casino bonus and a sports bonus usually cannot be active at once, and wagering on sport rarely contributes to casino wagering. If you are contacting us about a bet rather than a spin, say so, because the terms are not interchangeable.
Regulation, eligibility and the things we will not help with
You must be 18 or over to gamble. The Gambling Commission regulates operators licensed to serve customers in Great Britain — England, Scotland and Wales. Northern Ireland has its own separate gambling legislation, so "UK-wide" is not an accurate description of the Commission's remit. GAMSTOP is the free self-exclusion scheme for GB-licensed sites; registering blocks your access to those operators for the exclusion period you choose, and the casinos covered on this site sit outside that scheme because they hold overseas licences instead.
An overseas licence is not the same as authorisation to serve British customers, and accepting a UK registration does not create one. The practical consequence is that Gambling Commission consumer protections, and the complaints routes attached to them, do not apply. Disputes go to the operator first and then to whatever alternative dispute resolution its own licensing body provides. We cannot intervene, cannot contact an operator on your behalf and cannot recover funds. Nothing on this site should be read as a guarantee that a withdrawal will be paid or that any operator is completely safe.
If you are self-excluded and feel pulled towards sites outside the scheme, please read our responsible gambling guidance rather than writing to us for a workaround. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. Blocking software and bank-level gambling blocks are worth setting up at the same time as any self-exclusion, and deposit and loss limits are available at most operators before you need them.
Before you write
- Check the operator's own terms page — most bonus questions are answered there, and it is the source we would check too.
- Note the date you read it, since terms change and our pages carry their own verification dates.
- For a complaint, exhaust the operator's complaints procedure and keep the reference number.
- For a correction, quote the exact line on our page so we can find it quickly.
- Read our terms and conditions if you want to know how we handle submitted material.
Curious who is behind the research first? Our editorial background and review method sets out how sites are assessed and why commission does not move a ranking. Otherwise, send your message through the form — one clear paragraph is usually enough, and we would rather answer a short question than guess at a long one.